Salesforce Certified Administrator Part 3 - Lightning ADX201
Salesforce Certified Administrator Course - Part 3 - Covers Service & Support Applications, Activity & Data Management
Watch Promo
My original Salesforce Classic Administrator Certification Course released in March of 2016 and is the best-selling and highest rated Salesforce course of all time, worldwide. I have been teaching Salesforce online since that time and have taught well over 85,000 students.
This course is part 3 of a new course series, recorded in the current release of Salesforce. Whereas my prior course was recorded in Salesforce Classic, this course is recorded in Lightning Experience.
This course covers the following Knowledge Areas of the Exam Guide:
- Service and Support Applications
- Activity Management and Collaboration
- Data Management
Your Instructor
I teach Salesforce because I am passionate about the platform, and the awesome things you can build quickly on it - including your career! There is an extreme shortage of Salesforce talent in the job market, and I am creating Salesforce Certification and User courses so that you can get a good paying job in the cloud. Join over 90,000 students who have learned Salesforce through my courses.
After tens of thousands of Student Survey Ratings for my courses, the students have spoken:
"Are you learning valuable information?" 99.6% answered YES
"Are the explanations of the concepts clear?" 99.8% answered YES
"Is the instructor knowledgeable about the topic?" 99.9% answered YES
I have been building solutions on the Salesforce platform since 2008, and started my own certification journey in 2011. Before discovering Salesforce, I worked as a Technical Writer, Trainer, and built blogs using Wordpress. Once I found Salesforce, I saw it as the quickest path to building world-class web and mobile applications for businesses and consumers. I've attained 6 Salesforce Certifications along the way: Salesforce Developer, Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant, and Salesforce Platform App Builder.
I am the founder of Mike Wheeler Media, LLC, where my mission is to Train, Inspire, and Equip the masses on the Salesforce Platform. Feel free to connect with me on Facebook, Twitter and LinkedIn.
Course Curriculum
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PreviewCourse Introduction - Service and Support Applications
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PreviewAssigning the Service Cloud Feature License to Users (1:54)
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StartCase Management Overview - Core Case Features and Functions (6:26)
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StartSupport Processes (2:43)
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StartCase Record Types (4:46)
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StartCreating and Revising Status Picklist Values on Cases (5:08)
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StartEditing Case Page Layouts and Assignments (10:30)
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StartAdding a Path to Cases (8:46)
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StartService Console Customization (9:43)
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StartEmail to Case (11:58)
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StartWeb-to-Case (4:43)
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StartCase Assignment Rules (8:22)
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StartSupport Settings (1:12)
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StartCase Queues (6:30)
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StartCase Auto-Response Rules (7:42)
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StartCase Escalation Rules (6:06)
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StartBusiness Hours (3:05)
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StartCase Teams (6:48)
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StartCase Closure Configuration (2:39)
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StartCreating a Close Case Quick Action (5:08)
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StartSalesforce Solution Management (2:15)
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StartEnabling Salesforce Knowledge (4:17)
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StartAdding Knowledge to the Service Console (2:49)
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StartKnowledge Record Types and Page Layouts (5:59)
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StartVersioning and Publishing of Knowledge Articles (10:40)
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StartUsing Knowledge Articles While Working Cases (2:48)
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StartSolutions vs. Knowledge (2:48)
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StartCreating Data Categories for Knowledge Articles (3:43)
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StartImporting Articles to Salesforce Knowledge (3:50)
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StartSalesforce Communities Introduction (1:52)
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StartCreating a Community (9:12)
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StartLightning Bolt Solutions, Ideas and Questions in Communities (9:07)
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StartActivity Management and Collaboration Introduction (1:10)
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StartCreating Tasks and Marking Them as Complete (3:48)
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StartTasks Customization (2:36)
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StartEvent Management (5:25)
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StartPublic Calendars (3:39)
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StartChatter for Collaboration (6:21)
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StartChatter Feeds and Feed Tracking (3:32)
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StartPublisher Actions (4:54)
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StartEmojis in Chatter Posts (1:04)
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StartChatter Groups and Seen-By Counts (5:00)
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StartChatter Security (2:39)
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StartChatter Streams (3:35)
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StartData Management Introduction
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StartData Export (4:37)
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StartData Import Wizard (7:16)
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StartData Loader (4:08)
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StartData vs. Metadata (4:40)
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StartDuplicate Management (11:33)
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StartMerging Duplicates (4:41)
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StartUniversal Picklists (8:05)
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StartSample Exam Question #4 (3:41)
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StartNext Steps