Autoplay
Autocomplete
HTML5
Flash
Player
Speed
Previous Lecture
Complete and continue
The Complete Salesforce Administrator Certification Course
Introduction and Getting Started
Introduction and Downloading the Salesforce Administrator Exam Guide (10:45)
General Housekeeping and a Salesforce Trailmix
Organization Setup (Global UI)
Organization Setup (Global UI) Introduction (0:51)
Get a Free Salesforce Account (3:43)
Signing Up and Switching from Lightning to Classic & Editing Your User Record
Company Profile (3:05)
Salesforce User Interface Overview (16:02)
User Setup
User Setup Introduction (0:39)
User Setup (15:40)
Creating a New User Account
Salesforce Administrator Certification Practice Quiz - Organization & User Setup
Security and Access
Security and Access Introduction (0:15)
User Management Settings
Profiles (19:51)
Roles (9:51)
Data Visibility and How Profiles and Roles Impact Access and Rights (13:46)
Sharing Model (17:25)
Creating a Custom Profile by Cloning a Profile
Permission Sets (12:57)
Helpful Practice Activity - Create an Opportunity
Salesforce Content Folder Management (12:35)
Groups and Teams (9:40)
Salesforce Administrator Certification Practice Quiz - Security and Access
Standard and Custom Objects
Standard and Custom Objects Introduction (0:42)
Let's Talk About Objects - Standard and Custom Objects (18:56)
Standard and Custom Fields (20:23)
Sales and Marketing Applications
Sales and Marketing Applications Introduction (0:31)
Sales Process (17:50)
Path (a.k.a. Sales Path) in Lightning Experience (8:38)
Products and Pricebooks (19:47)
Lead Management and Automation (24:21)
Campaign Management (9:52)
Campaign Influence on Opportunities and the Campaign ROI Analysis Report (7:44)
Salesforce Administrator Certification Practice Quiz - Sales Cloud Applications
Service and Support Applications
Service and Support Applications Introduction (0:39)
Creating a Sample Console App - You Will Need This for the Next Lecture
Case Management (11:02)
Case Management Automation - Macros and Keyboard Shortcuts
Enabling Suggested Solutions
Solution Management (21:21)
Communities (17:19)
Publishing Your Community
Enabling Salesforce Knowledge and Completing Knowledge Basics Trailhead
Activity Management and Collaboration (Chatter)
Activity Management and Collaboration (Chatter) Introduction (0:57)
Activity Management (11:00)
Cloud Scheduler - Phased Retirement from Winter '17 to Winter '18 Releases
Chatter (4:25)
Salesforce Administrator Certification Practice Quiz - Chatter
Data Management
Data Management Introduction (0:47)
Data Import Wizard and the Data Loader (22:55)
Additional Salesforce Data Management Tools
Data Validation Tools (10:36)
Data Backup in Salesforce (6:20)
Salesforce Administrator Certification Practice Quiz - Data Management
Analytics - Reports and Dashboards
Reports and Dashboards Introduction (1:01)
Creating and Customizing Reports (14:05)
Creating Report Folders, Bucket Fields and Exporting Report Details (7:55)
Sharing Model Impact on Reports (2:54)
Creating and Modifying Dashboards (9:30)
Reports and Dashboards Folder Management (6:31)
Custom Report Types (15:08)
Workflow / Process Automation
Workflow Automation Introduction (1:08)
Workflow Rules (13:35)
Workflow Actions (11:21)
Approval Processes (22:37)
Lightning Process Builder (15:52)
Salesforce Administrator Certification Practice Quiz - Workflow Automation
Desktop and Mobile Administration
Desktop and Mobile Administration Introduction (0:55)
Salesforce Mobile (15:03)
SalesforceA (2:38)
Helpful Practice Activity - Download and Install the Mobile Salesforce Apps
Lightning for Outlook (aka Lightning Sync) (13:21)
Lightning Sync
AppExchange
AppExchange Introduction (0:52)
AppExchange - The App Store for Salesforce (9:34)
Exam Overview and Webassessor
Administrator Exam Overview (8:10)
Webassessor Registration and Scheduling an Exam (5:19)
Taking the Exam – Online vs On-Site (10:30)
Breaking In: Getting Experience
Grow Where You Are Planted (8:02)
Volunteer for a Non-Profit (3:08)
Test Taking Strategies
Test Taking Strategies to Improve Your Odds of Passing the First Time (5:29)
Salesforce Administrator Certification Exam Guide Sample Question #1 (4:51)
Salesforce Administrator Certification Exam Guide Sample Question #2 (3:34)
Salesforce Administrator Certification Exam Guide Sample Question #3 (3:15)
Salesforce Administrator Certification Exam Guide Sample Question #4 (3:41)
Helpful Salesforce Resources
trust.salesforce.com (9:05)
Online Help and the Salesforce Success Community (6:05)
Critical Updates (2:10)
Local Salesforce User Groups, Developer Groups and Meetups
LinkedIn Groups (2:42)
New and Retired Salesforce Certifications (13:22)
Final Thoughts and Next Steps (0:56)
Bonus Lecture: Coupons / MikeWheelerMedia.com / Facebook Group / LinkedIn
Online Help and the Salesforce Success Community
Lecture content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock